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Warranty, Return Policy, and Use & Care

Limited Warranty

  EGS agrees to extend a two year limited warranty against breakage on all 
  melamine dinnerware.
  All EGS dinnerware must be handled as any other quality dinnerware.
  Chipping and scratching is considered normal wear and tear, and is not 
  included in this warranty.
  Scratching from use of serrated knives or utensils is not included in this 
  warranty.
  Oven and microwave damage are not included in this warranty.
  Damaged goods are subject to EGS’s inspection before the issuance of a credit 
  memo or replacement.
  “Greenovations” and displayware products have a one year limited warranty.


Return Policy

  Authorization must be obtained from Elite Global Solutions prior to any 
  return. No return will be accepted without a Return Merchandise Authorization.
  Authorized returns must be shipped prepaid by the buyer. EGS is not 
  responsible for any freight charges on returned items.
  All returned items must be unused and in their original packaging and are 
  subject to a 15% restocking fee.
  On any return, EGS’s customer service department must be notified within 60 
  days from the original shipment.
  No returns accepted after 60 days.
  The RMA will expire if goods are not returned within 30 days of issuance of 
  the RMA.
  Special orders, including ordering over regular stock quantities, and custom 
  items, may not be returned for credit under any circumstances.


Melamine Use and Care Instructions

  For best results, use only non-abrasive plastic pads or plastic type bristle 
  to clean or remove dried food. Harsh or abrasive cleaners, steel wool or metal 
  scouring pads are not recommended for melamine products.
  Pre-soak melamine products, if necessary, in a high quality pre-soak 
  dishwashing detergent.
  Dishwasher safe, however avoid use of chlorine or chlorine based detergents or 
  bleach. Please consult your chemical specialist for the best solution made 
  specifically for use on melamine and other plastic products. 
  Oven or microwave use is not recommended.